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Business Plan

The Contact Centres Council has identified the following key annual objectives:
  • Best Practice - finalising and publishing guidelines outlining Best Practice in the field of telemarketing.

  • Silent Calls - researching DMA membership to determine dialler type/ use amongst the membership to gain a greater understanding of the silent call problem. Creating a forum to utilise this knowledge and take actions accordingly.

  • Training & Development - investigating if there is a need for a training day event.

  • PR/Comms - to improve communication between the Council and the Interest Group with a quarterly newsletter and to develop the Council area on the DMA Website to create an information and promotional tool for DMA Marketing members and enquirers.

  • Membership - to increase the number of Council members by promoting benefits of membership to prospective DMA members.
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Contact information
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For more information please contact the DMA.

Phone: 020 7291 3300

Email: telemarketing@dma.org.uk
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The DMA promotes direct marketing and informs consumers of the safeguards that exist, and promotes the DMA as their protector, contact point and regulator of best practice.

THE DIRECT MARKETING ASSOCIATION (UK) LTD. TEL: 020 7291 3300 EMAIL: INFO@DMA.ORG.UK
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