Information/FAQs

This document has been developed by the Contact Centre Council to assist operators of predictive dialling equipment to clarify the calculations required when determining the abandoned call rate as required by Ofcom.

A platform for the long-term development and sustainability of the industry, where consumers are in control of telemarketing’s future. The Telemarketing & Contact Centres Council asks members to send their comments on the Draft Telemarketing Manifesto to: telemarketing@dma.org.uk.

When working with an outsourced contact centre, the client remains ultimately responsible for verifying the telemarketing activity is compliant with all legal and self-regulatory requirements. These guidelines have been developed to help ensure outbound campaigns are conducted with integrity in order that it remains a viable and attractive channel to market.

Ofcom has published details on how certain aspects of its plan for UK telephone numbering will be implemented, including the introduction of new UK-wide 03 numbers during 2007. Revenue sharing will not be permitted on 03 numbers.

Following the DMA''s Open Meeting held on 13 April, the DMA Secretariat has prepared a set of frequently asked questions to help members ensure compliance.

More than 1600 entries cover every area giving sharp, accurate definitions of information communications technology, and its DM applications, call centre practice and telemarketing terms.

Best Practice guidelines on choosing a bureau for outsourced telemarketing.